RETURNS AND REFUNDS

Our Returns and Refunds Policy describes how your returns and refunds are processed when purchasing from www.hnhcart.com (“HNHCart”). The policy covers almost all generic return and refund requests but may be modified occasionally in case of individual exceptions and borderline cases.

Our policy lasts 15 days. For your order to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 15 days after delivery.
Several types of goods are exempt from being returned. Non-returnable items include:
  • Complete or partial orders already returned once.
  • Products on sale.
  • Products marked as refurbished Gift cards.
  • Downloadable software products
Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund. The refund may or may not include various shipping and transactional charges based upon the error. We may also decide the refund amount (partial or complete) based upon individual case-to-case considerations. Upon approval of your refund, we will initiate the refund within two business days. A corresponding credit will be applied automatically to your original payment method within a certain amount of days (usually 3-5 business days).
Late or missing refunds (if applicable).
If you haven’t received a refund yet, first recheck your bank account.
If your bank account does not receive the refund in 5-7 business days, from the date of refund processing, don’t hesitate to contact us at sales@hatchnhack.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same product, email us at sales@hatchnhack.com and wait for confirmation of replacement eligibility. Upon approval, you can send the defective product to:
Hatchnhack Solutions Private Limited, Block A2, Plot No 7/1, WHS, Kirti Nagar, 110015 NEW DELHI DL, India.
We will process your replacement request upon inspection of the returned item. The process to dispatch another shipment for the returned product/s may take up to five business days from the date we received the return.
If the items you purchased were marked as a gift or purchased with a discount code and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, we will mail a gift certificate to you.
To return your product, you should mail your product to:
Hatchnhack Solutions Private Limited, Block A2, Plot No 7/1, WHS, Kirti Nagar, 110015 NEW DELHI Delhi, India.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, we will deduct the cost of return shipping from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over ₹3500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.