Frequently Asked Questions
Our Privacy Policy describes how your personal information is collected, used, and shared when you visit or purchase from www.hnhcart.com (“HNHCart”).
When you visit the HNHCart, we automatically collect information about your device, including your web browser, time zone, IP address, and some of the cookies installed on your device. Additionally, as you browse HNHCart, we collect information about the individual web pages or products that you view. We also collect what websites or search terms referred you to HNHCart and information about how you interact with HNHCart. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
Additionally, when you purchase or attempt to purchase through HNHCart, we collect certain information from you. This information includes your name, billing address, shipping address, payment information (including credit card numbers), e-mail address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information and Order Information.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include a unique anonymous identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on HNHCart. It also collects your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse HNHCart.
Additionally, when you purchase or attempt to purchase through HNHCart, we collect certain information from you. This information includes your name, billing address, shipping address, payment information (including credit card numbers), e-mail address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information and Order Information.
We use the Order Information that we generally collect to:
We use the Device Information that we collect to help us screen for potential risk and fraud (particularly your IP address). Device Information helps us improve and optimize HNHCart by generating analytics about how our customers browse and interact with HNHCart. It also enables us to assess the success of our marketing and advertising campaigns).Upon approval of your refund, we will initiate the refund within two business days. A corresponding credit will be applied automatically to your original payment method within a certain amount of days (usually 3-5 business days).
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first recheck your bank account.
If your bank account does not receive the refund in 5-7 business days, from the date of refund processing, don’t hesitate to contact us at sales@hatchnhack.com.
- Fulfil any orders placed through HNHCart,
- Process your payment information,
- Arrange delivery for your order,
- Provide you with invoices,
- and Order confirmations and updates.
- Communicate with you,
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (particularly your IP address). Device Information helps us improve and optimize HNHCart by generating analytics about how our customers browse and interact with HNHCart. It also enables us to assess the success of our marketing and advertising campaigns).Upon approval of your refund, we will initiate the refund within two business days. A corresponding credit will be applied automatically to your original payment method within a certain amount of days (usually 3-5 business days).
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first recheck your bank account.
If your bank account does not receive the refund in 5-7 business days, from the date of refund processing, don’t hesitate to contact us at sales@hatchnhack.com.
We share your Personal Information with third parties to help us use your Personal Information, as described above.
For example, we use WooCommerce to power our online store, which does not receive or store user data.
We use Google Analytics and Google Tag Manager (GTM) to help us understand how our customers use HNHCart. You can read more about how Google’s use of your Personal Information here: https://www.google.com/intl/en/policies/privacy/. To opt-out of Google Analytics, kindly visit: https://tools.google.com/dlpage/gaoptout.
Finally, we may share your Personal Information to comply with applicable laws and regulations, respond to a court order, search warrant, or other lawful requests for information. We may also use your personal information to protect our rights otherwise.
For example, we use WooCommerce to power our online store, which does not receive or store user data.
We use Google Analytics and Google Tag Manager (GTM) to help us understand how our customers use HNHCart. You can read more about how Google’s use of your Personal Information here: https://www.google.com/intl/en/policies/privacy/. To opt-out of Google Analytics, kindly visit: https://tools.google.com/dlpage/gaoptout.
Finally, we may share your Personal Information to comply with applicable laws and regulations, respond to a court order, search warrant, or other lawful requests for information. We may also use your personal information to protect our rights otherwise.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/adpreferences/ad_settings
– Linkedin: https://www.linkedin.com/psettings/guest-controls
– Google: https://adssettings.google.com/
– Microsoft: http://choice.microsoft.com/
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info/.
You can opt-out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/adpreferences/ad_settings
– Linkedin: https://www.linkedin.com/psettings/guest-controls
– Google: https://adssettings.google.com/
– Microsoft: http://choice.microsoft.com/
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info/.
Please note that we do not alter HNHCart’s data collection and use practices when seeing a Do Not Track (DNT) signal from your browser.
If you are a European resident, you have the right to access the personal information we hold about you. If you would like to exercise this right, please contact us through the contact information below. You may also ask that your personal information be corrected, updated, or deleted.
If you are a European resident, please note that we are processing your information to fulfil the contracts we might have with you. Please note that your information may get transferred outside of Europe, including India.
If you are a European resident, please note that we are processing your information to fulfil the contracts we might have with you. Please note that your information may get transferred outside of Europe, including India.
When you place an order through HNHCart, we will maintain your Order Information for our records unless and until you ask us to delete this information.
We may update this privacy policy from time to time to reflect, for example, changes to our practices or other operational, legal or regulatory reasons.
For more information about our privacy practices, please get in touch with us by e-mail at info@hatchnhack.com or by mail using the details provided below:
Hatchnhack Solutions Pvt. Ltd.
[Re: Privacy Compliance Officer]
Hatchnhack Solutions Private Limited, Block A2, Plot No 7/1, WHS, Kirti Nagar, 110015 NEW DELHI DL, India
Hatchnhack Solutions Pvt. Ltd.
[Re: Privacy Compliance Officer]
Hatchnhack Solutions Private Limited, Block A2, Plot No 7/1, WHS, Kirti Nagar, 110015 NEW DELHI DL, India
